This Payment Policy sets out the rules governing deposits, withdrawals, fees, verification and related financial matters for all players registered at Royal Spinia (royalspiniacasinoonline.nl), operated by Tekuno Technologies S.R.L. under a licence issued by the Tobique Gaming Commission. Please read this document carefully before transacting on the platform. By making a deposit or requesting a withdrawal, you confirm that you have read and accepted the terms set out below.
Royal Spinia is committed to providing a secure, transparent and efficient payment experience. All transactions are processed in accordance with our Tobique Gaming Commission licence obligations, applicable anti-money-laundering (AML) legislation, and GDPR requirements built into the platform from launch. We do not charge fees on any deposit or withdrawal. All transaction data is protected in transit by TLS 1.3 encryption, with SSL covering the session layer at all times.
Players may only use payment methods registered in their own name. Third-party funding is strictly prohibited. Royal Spinia reserves the right to refuse, reverse or withhold any transaction that it reasonably suspects to have been made by, or on behalf of, a third party, or that may constitute suspicious financial activity.
The functional currency of the platform is the Euro (€). All limits cited in this policy are denominated in euros. Where a player funds their account using cryptocurrency, the equivalent euro value at the time of the transaction is used as the basis for applying any applicable limits.
Royal Spinia accepts the following deposit and withdrawal methods. All methods listed are fee-free for the player.
| Method | Minimum Deposit | Processing Time | Fees |
|---|---|---|---|
| Visa | €20 | Instant | None |
| Mastercard | €20 | Instant | None |
| Skrill | €20 | Instant | None |
| Neteller | €20 | Instant | None |
| Bank Transfer | €20 | Varies by bank | None |
| Bitcoin (BTC) | €10 | Instant | None |
| Ethereum (ETH) | €10 | Instant | None |
| Litecoin (LTC) | €10 | Instant | None |
| TRON (TRX) | €10 | Instant | None |
Deposits made via Visa, Mastercard, Skrill, Neteller and supported cryptocurrencies are credited to your Royal Spinia account instantly upon confirmation. Bank transfer deposits are subject to the processing timelines of the player's own financial institution and may take longer to appear.
| Method | Minimum Withdrawal | Processing Speed | Standard Weekly Cap |
|---|---|---|---|
| Bitcoin (BTC) | €50 | Instant | €3,000 |
| Ethereum (ETH) | €50 | Instant | €3,000 |
| Litecoin (LTC) | €50 | Instant | €3,000 |
| TRON (TRX) | €50 | Instant | €3,000 |
| Skrill | €50 | Up to 24 hours | €3,000 |
| Neteller | €50 | Up to 24 hours | €3,000 |
| Visa | €50 | 3–5 business days | €3,000 |
| Mastercard | €50 | 3–5 business days | €3,000 |
Cryptocurrency withdrawals are dispatched immediately upon player confirmation and are not subject to a pending review window under standard operating conditions. E-wallet withdrawals via Skrill and Neteller are processed within 24 hours of the request being submitted. Card withdrawals to Visa and Mastercard follow the respective card-network settlement cycle of 3 to 5 business days; this timeline is determined by the card networks and issuing banks, not by Royal Spinia.
Withdrawals will be returned to the same payment method used for the deposit wherever possible. Where this is not technically feasible, players will be asked to provide an alternative verified method in their own name.
No maximum deposit limit is specified at the platform level; however, responsible-gaming deposit limits set by the player within their account settings will take precedence. Players are encouraged to set personal deposit limits in line with their financial circumstances.
VIP players at Silver, Gold and Platinum tier levels may be eligible for personalised withdrawal limits that exceed the standard weekly and monthly caps. Increased limits for VIP players are agreed individually and confirmed in writing by the Royal Spinia VIP team. All requests for elevated limits remain subject to satisfactory KYC verification and AML compliance checks.
Royal Spinia does not impose an internal pending period on withdrawal requests beyond what is technically required by the chosen payment rail. Cryptocurrency withdrawals are dispatched upon confirmation. E-wallet withdrawals are actioned within 24 hours. Card withdrawals enter the card-network cycle immediately upon processing by Royal Spinia. Any delay beyond these timeframes that originates with a third-party provider (bank, card issuer or network) is outside Royal Spinia's control.
Royal Spinia charges no fees on deposits or withdrawals. We will never deduct a processing fee, administration charge or currency-conversion surcharge from any transaction on our side. Players should be aware, however, that their own bank, card issuer or cryptocurrency wallet provider may apply independent charges. Royal Spinia accepts no responsibility for any such third-party fees.
In accordance with our Tobique Gaming Commission licence obligations and applicable AML regulations, all players must complete KYC verification before their first withdrawal is processed. Verification may also be requested at any other time at Royal Spinia's reasonable discretion, including where unusual account activity is detected by our AI-powered Threat Analytics system.
To complete KYC verification, players must supply the following:
Additional documentation — such as proof of source of funds or source of wealth — may be requested where required by applicable regulations or where transactions exceed certain thresholds. Failure to provide requested documentation in a timely manner may result in delays to withdrawal processing or, in persistent cases, account suspension in accordance with our regulatory obligations.
The Royal Spinia compliance team will review submitted KYC documents within 48 hours of receipt. Players will be notified by email of the outcome. Where documents are rejected due to poor image quality or insufficient detail, the team will advise the player on what is required for resubmission.
Bonus funds, including those awarded as part of the welcome package (up to €1,500 plus 250 Free Spins), weekly promotions and any other incentive offered at royalspiniacasinoonline.nl, are subject to wagering requirements before they may be withdrawn. Only one bonus may be active at any time. Bonus funds and any winnings generated from them cannot be withdrawn until the applicable wagering requirements have been met in full and any bonus expiry deadline has not passed.
Withdrawal requests submitted while a bonus is active may result in the forfeiture of the bonus and any associated winnings at Royal Spinia's discretion, in accordance with the specific promotion's terms and conditions. Players should review the full terms of each promotion at the time of claiming. Details of wagering requirements, expiry periods and eligible games are set out in the individual promotion terms available on royalspiniacasinoonline.nl.
Free-spin winnings are credited as bonus funds and are similarly subject to wagering requirements before they become withdrawable.
Royal Spinia operates a robust AML framework in compliance with its Tobique Gaming Commission licence conditions. We are legally required to monitor transactions, identify suspicious behaviour and, where appropriate, report activity to the relevant authorities. In practice, this means:
Our AI-powered Threat Analytics system operates continuously in the background to flag unusual transaction patterns. Multi-Factor Authentication via Google Authenticator is available to all players and provides an additional layer of account security.
Royal Spinia is committed to promoting responsible gambling. Every registered account includes access to the following financial management tools, all adjustable through account profile settings:
Reductions to deposit, loss or bet limits take effect immediately upon request. Increases to such limits are subject to a cooling-off period in accordance with responsible-gaming best practice. If you are concerned about your gambling behaviour, please contact our 24/7 live chat support team or email us. External support is available through Gamblers Anonymous.
Gambling should be entertainment. It is not a means of generating income or resolving financial difficulties. Royal Spinia encourages all players to set limits that reflect their personal financial circumstances.
A deposit may be declined for reasons including, but not limited to, insufficient funds, card-issuer restrictions on gambling transactions, failed 3D Secure authentication, or AML flags raised by our system. In such cases, no funds will be debited from the player's account. Players should contact their bank or payment provider in the first instance, or reach our support team via live chat or email for assistance.
A withdrawal may be delayed or returned where KYC verification is incomplete, where there is a discrepancy between the payment method and the registered player's details, where the withdrawal request falls below the minimum threshold of €50, or where the applicable weekly or monthly withdrawal cap has been reached. In all such cases, Royal Spinia will notify the player and provide guidance on how to resolve the issue.
If a withdrawal is returned to us by a payment provider for any reason, our support team will contact the player to agree an alternative verified method of payment.
The primary operating currency at Royal Spinia is the Euro (€). Cryptocurrency deposits and withdrawals are converted to and from their euro equivalent at the prevailing market exchange rate at the time of the transaction. Royal Spinia does not guarantee any specific exchange rate and accepts no liability for gains or losses arising from cryptocurrency value fluctuations between the time of deposit and the time of withdrawal.
All financial and personal data transmitted between the player and royalspiniacasinoonline.nl is encrypted using TLS 1.3. SSL encryption protects personal and financial records at the session layer. Payment credentials are not stored on Royal Spinia's own servers beyond what is strictly necessary and permissible under applicable data-protection law. The platform was built with GDPR compliance as a foundational requirement rather than a retrospective addition.
Players are strongly encouraged to enable Multi-Factor Authentication via Google Authenticator on their account and to use Face ID or fingerprint login where available on their mobile device, in order to protect against unauthorised access.
Royal Spinia reserves the right to amend this Payment Policy at any time. Where changes are material, players will be notified via email or a prominent notice on royalspiniacasinoonline.nl prior to the changes taking effect. Continued use of the platform following notification of changes constitutes acceptance of the updated policy. The current version of this policy is always available on royalspiniacasinoonline.nl.
If you have any questions regarding this Payment Policy, a specific transaction, or your account balance, our support team is available around the clock:
VIP players have access to a dedicated priority support channel via VIP-level live chat. All enquiries will be handled promptly, and we aim to resolve payment-related queries as quickly as possible.
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